Privacy policy

What kind of information does Fullsight have?

Are you a first time visitor to our website?

Then, as long as you don’t share any personal information with us through the website (for instance, via web forms), we don’t know anything about you. This means that it is your decision to let Fullsight know any information about you or not.

Note: There is an exception to the above mentioned. You might have previously shared personal data with us through other ways, like via e-mail and social media, for instance.

It is possible that you have previously received marketing communications, even if you have never shared your contact details with Fullsight (e.g. by e-mail, telephone, mail, etc.) - Fullsight may use public contact details to reach out to potentially interested companies. You can let us know at any time that you are not interested. We will make a note of this and stop contacting you.

It isn’t your first time visiting our website?

If (in previous visits) you have never shared personal information in our website (e.g. via web forms, web chat, etc.), we will not know who you are. It is your decision to let Fullsight know about you and your personal information.

If you have already shared your personal data via our website, we might recognize you as a 'returning visitor' (unless you have not accepted our tracking cookies). This is possible thanks to cookies.

Your privacy profile and privacy actions

The kind of personal information we detain from you (and what we do with it) will depend on two factors:

(i) The type relationship you have with us (your 'privacy profile'); and

(ii) The actions you take on your own, that make you share certain personal information with us (your 'privacy actions').

To get a complete picture of what Fullsight knows about you and what we do with that information, combine your privacy profile with the specific privacy actions you have taken.

Privacy profiles

1. I pay my invoices to Fullsight

When you have a paying account, we usually collect the following personal information:

  • Surname;
  • First name;
  • Function;
  • Home address;
  • Company address;
  • Invoicing address;
  • E-mail address;
  • Telephone number (landline/mobile);
  • Business name;
  • Information about the type of use you make of our tool;
  • The login data linked to your user profile (encrypted);
  • IP address and associated geographic location data (country and region, but no exact address);
  • Communication preference;
  • All other personal data that was voluntarily shared with Fullsight (during correspondence, for example)

What does Fullsight do with your information?

The reason why we need your personal information, as a direct customer, is to; create your personal account on the tool; help and answer your questions in a customized and timely manner; and correctly send you invoices/follow-up on payment issues.

Another thing is that we control your use of our tool (on an aggregated and anonymous basis, for user research and analysis purposes). Occasionally, we may take a closer look at your usage on an individual level, to give you better support as a customer (an example might be to check if you get the full potential out of the tool).

Your account will stay personal and confidential, under all circumstances. None of your information will be shared, and you’re the only person who can access your Fullsight account (be aware that if you share your username and password with anyone else, you are risking that information on your own). We keep your login details in a safe place and always use encryption.

Fullsight will send you regular updates, according to the tool’s latest changes. Another thing you will receive from us, is our newsletters, where we include news, blogposts and any other important information. All this communication will be made via e-mail (you can change your e-mail preferences and/or unsubscribe from these mailing lists at any time).

2. I am a Fullsight end user, but don’t pay the invoice myself.

If you are an end user under a paid account, we usually collect the following personal information:

  • Surname;
  • First name;
  • Function;
  • Home address;
  • E-mail address;
  • Telephone number (landline/mobile);
  • Information regarding the use you make of our tool and our mobile app;
  • The login data linked to your user profile (always encrypted);
  • IP address and associated geographic location data (country and region, but no exact address);
  • Communication preference;
  • All other personal data voluntarily shared with Fullsight (during correspondence with one of our employees, for example).

What does Fullsight do with your information?

The reason why we need your personal information, as a direct customer, is to; create your personal account on the tool; help and answer your questions in a customized and timely manner.

Another thing is that we control your use of our tool (on an aggregated and anonymous basis, for user research and analysis purposes). Occasionally, we may take a closer look at your usage on an individual level, to give you better support as a customer (an example might be to check if you get the full potential out of the tool).

Your account will stay personal and confidential, under all circumstances. None of your information will be shared, and you’re the only person who can access your Fullsight account (be aware that if you share your username and password with anyone else, you are risking that information on your own). We keep your login details in a safe place and always use encryption.

Fullsight will send you regular updates, according to the tool’s latest changes. Another thing you will receive from us, is our newsletters, where we include news, blogposts and any other important information. All this communication will be made via e-mail (you can change your e-mail preferences and/or unsubscribe from these mailing lists at any time).

3. I used to be a Fullsight customer, but not anymore

Anyone who stops being a Fullsight customer will have their contact details removed from our marketing database, in order to stop receiving our marketing e-mails. You are of course free to subscribe to certain Marketing communications (regarding future events, for example).

We will also automatically remove all your personal data from our database - we do, however, keep certain general company information and keep track of the reason why you are no longer our customer. This will allow us to provide better service to you in the future, in case you become our customer again. Of course, we are also legally obliged to store all invoices that we have sent you in the past for at least seven years. Finally, we also keep certain anonymous data, that we use for the purpose of user research and statistical analysis.

4. I’m Fullsight’s partner, supplier or have another similar commercial relationship.

If you have a commercial relationship with Fullsight, we will collect at least the following personal information:

  • Surname;
  • First name;
  • Function;
  • Company address;
  • Invoicing address;
  • E-mail address;
  • Telephone number (landline/mobile);
  • Business name;
  • Communication preference;
  • All other personal data voluntarily shared with us (during correspondence, for example).

What Fullsight does with your information

If you have a commercial relationship with Fullsight, you will always share certain personal data of yourself and/or your employees with us. Of course, this information will only be used in the context of this cooperation. When the cooperation ends, we only keep the relevant documents (e.g. cooperation agreement) for a certain period of time.

As a Fullsight business partner, you may receive certain informative communications that are directly related to the exact commercial relationship you have with us. Furthermore, you can also receive marketing communication in the form of invitations to Fullsight events. If you wish, you can always unsubscribe.

5. I have applied for a job at Fullsight

When you apply for a job at Fullsight, we collect at least the following personal information:

  • Surname;
  • First name;
  • E-mail address;
  • Telephone number (landline/mobile);
  • Photo (optional);
  • CV, cover letter and any information contained therein (e.g. home address, education, professional experience, etc.);
  • All other personal data voluntarily shared with us (during correspondence with one of our employees, for example).

What Fullsight does with your information

When you apply for a job with Fullsight, we will only use your personal data for our internal recruitment purposes. First of all, we will always check whether you are eligible for the position in question or not. If this is not the case and your profile doesn’t match with the requirements with any of our future job opportunities,we will retain your correspondence, profile, CV and cover letter for a maximum of thirty days , in order to process any applications for other roles within the organization efficiently.

6. I have (or had) a free trial account

When you create a free trial account, we will collect at least the following personal information:

  • Surname;
  • First name;
  • Function;
  • Company address;
  • E-mail address;
  • Telephone number (landline/mobile);
  • Business name;
  • Information regarding your use of our websites (e.g. heatmaps, surfing behaviour, browser type, visited web pages, etc.);
  • Information regarding the use you make of our tool and our mobile app (e.g. heatmaps, time of logging in and out, modules/functionalities you use the most and the least, etc.)
  • The login data linked to your user profile (these are always encrypted);
  • IP address and associated geographic location data (country and region, but no exact address);
  • Communication preference;
  • Any other personal data that you have voluntarily shared with us (during a conversation with one of our employees, for example).

What Fullsight does with your information

When you create a free trial account, you need to provide certain personal information, that we use to complete your registration.

During your trial period, we contact you to guide you through your first Fullsight experience, in order to make sure that you have a clear vision of what the tool can do. Even if you do not switch to a paid account after the trial period, we will keep your personal data for a period of two years.

We might also send you marketing emails, since you have already used our (free) tool in the past (which you will have the possibility to unsubscribe from, if you want to).

7. I have planned a call with a Fullsight employee through the website

If you schedule an appointment through our website, we will collect at least the following personal information:

  • Surname;
  • First name;
  • E-mail address;
  • Telephone number (landline/mobile);
  • Business name.

What Fullsight does with your information

If you schedule an appointment with one of our employees through the website, you will need to provide certain personal information. You always have the possibility to cancel the appointment. You can also indicate (during the call) that you are not interested and do not want to be called again. We will then take note of this and not call you anymore.

You will also receive invitations for future Fullsight events from us. You are free to unsubscribe from this mailing list.

8. I have had contact with Fullsight through their social media or responded to Fullsight’s social media

When you contact us via our social media or respond to our social media, we may collect the following personal data:

  • Name
  • First name
  • E-mail address
  • Any other personal data that you have voluntarily provided to us

What Fullsight does with your information

When you communicate or interact with us on social media platforms through messages, comments, questions and other interactions, we can collect publicly available information, including your profile information, to enable us to contact you and/or improve our tool.

Does Fullsight share my personal data with third parties?

Any personal data you have shared with Fullsight will only be processed for internal business purposes. Within this context, we may, however, rely on external parties, who can only process your personal data in accordance with very clearly defined instructions.

In concrete terms, we rely on the following categories of data processors:

  • Companies we have engaged for marketing purposes
  • Companies that we have engaged for ICT technical support, database management, software integration and hosting purposes (e.g. hosting partners, cloud partners, data centers, software suppliers, external IT consultants, etc.);
  • Companies that we have engaged for communication purposes (e.g. live chat on the website);
  • Companies that we have engaged for analytical purposes;
  • Companies that we have engaged for recruitment purposes (e.g. an Applicant Tracking System or an external recruitment agency);
  • Companies we have engaged for payment purposes.

As far as the processing of payments of your Fullsight invoices is concerned, we rely entirely on an external payment provider, who will only process your bank details for the purpose of the proper processing of the requested payments. We don’t have access to your bank details whatsoever.

In order to guarantee the protection of your personal data, we ensured (via contractual arrangements) that these third parties will only use the personal data for the purpose of Fullsight (and therefore, not for their own purposes).

Your personal data will also never be sold, passed on or communicated to third parties who want to use them for their own purposes - unless this is necessary for the Execution of the contract or if you have given us your explicit permission beforehand. However, we would like to remark that personal data may be collected by social media platforms when you use a social plug-in on our website (e.g. a like button from Facebook).

Finally, we can disclose your personal data:

  • To the competent authorities (i) when we are obliged to do so by law or in the context of judicial or future legal proceedings and (ii) to safeguard and defend our rights;
  • When (nearly) all of our assets are acquired by a third party, in which case your personal data - which Fullsight has collected - will be one of the transferred assets.

What are my privacy rights and how can I exercise them?

If your personal data has been processed by Fullsight (for its own purposes), you will then have the following rights:

  • Right of access to the personal data we hold about you;
  • Right to rectification, completion or update of your personal data;
  • Right to the deletion of your personal data (the 'right to be forgotten')
  • Right to have the processing of your personal data restricted;
  • Right to withdraw your consent;
  • Right to portability of your personal data;
  • Right of objection to the processing of your personal data.

You can exercise your privacy rights free of charge by contacting us via support@fullsight.io - we will reply as soon as possible.

Do you want to exercise your rights of access, rectification, deletion or transfer? Then we will have to verify your identity first - we don’t want to disclose any personal information without being sure that the person making the request is actually you. If we have any reason to doubt your identity, we may ask for additional information to confirm.

Can this Privacy Statement be altered in the future?

Yes, Fullsight can certainly update this Privacy Policy in the future, every time something changes in the way we handle your personal data. In that case, we will post a new version of the Privacy Policy on our website. It is therefore recommended that you regularly visit our website and consult our Privacy Policy.

Not satisfied with the way Fullsight handles your personal data?

Feel free to send us an e-mail with your complaint to support@fullsight.io, and we will do our best to reach a solution in mutual consultation.

Do you still have questions after reading this Privacy Statement?

Send an email to support@fullsight.io. We will happily take the time to answer any privacy questions you might have.

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